Simplify VA (“us”, “we”, or “our”) are committed to your privacy. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For the purposes of this Privacy Policy, “Site” refers to the Company’s website, which can be accessed at www.simplify-va.co.uk. “Service” refers to the Company’s services accessed via the Site, in which users can enquire and receive administrative, business and lifestyle support services. “You” refers to you, as the user of our Site or our Service.

 

1. Who we are

We are specialists in providing remote administrative and business support to individuals, small and medium sized businesses. 

 

Business type: Sole proprietor 

Business owner: Sainimili Rockett

Business address: – 

 

With respect to all aspects of personal information handling, we act as data controller and “data processor”. (Data processing is defined by the Information Commissioner’s Office as obtaining, recording, storing, updating and/or sharing of information.)

 

2. What information we collect

 

Usage Data

Our website may make use of statistical tracking via counters and analytics, thus we may know the
number of times you visit our website, and your approximate geographical location when visiting our
website as indicated by your IP address.

 

Cookie Data

Cookies are small files deposited from a website onto your computer which uniquely identify you with
respect to your online behaviors and preferences. Also they may be used to track your return visits to the website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.  If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.  For more information about the cookies we use, please our Cookie Policy here.

 

Enquiry / Personal Data

(Personal information is any information that can be used to identify a living person)

• Your contact information
• Your name
• Your contact number
• Your email address
• Credit/debit card information where payments are made over the telephone
• Information contained in communications between you and the Company.

3. How we get the personal information and why we have it

All personal data is received on a voluntary basis by us and it is stored for the purpose of: 

• processing or contacting customers
• managing our relationship with customers
• keeping records of communication with the user
• promoting our products and services to you.
• for invoicing and billing

We may share this information with third party companies that may help support us with our service. If this is necessary, we will seek your permission first and will do our website to ensure that the companies we work with have their own GDPR regulations in place. We will never share your information without seeking your permission first.

 

4. Retaining and deleting your personal information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, a potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

 

Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, update or to erase the information we hold about you, the right of rectification, the right to object and restriction of processing, the right to portability and the right to withdraw consent.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@simplify-va.co.uk if you wish to make a request.

 

5. Changes to the Privacy Notice

This privacy notice was published on 9th May 2022.

 

We may update this policy from time to time by publishing a new version on our Site.  If we should update any of our policies with regards to how we handle your personal data, we will notify you by email and make you aware of the changes. In the event of us being unable to contact you we recommend, of your own accord, that you read this privacy notice occasionally so as to keep yourself fully up to date with our privacy policies and procedures.

 

6. How to complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@simplify-va.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk